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Comfort is personal, and getting it right matters. We do not just supply seating and mobility equipment and walk away. We make a promise, and we ask something of you in return, so that together we get you to lasting comfort.
For some of our products, such as our flagship Lento chair range, we offer a 7-day trial period. We can offer this because these chairs are so adjustable that in almost every case, it just works! However, if you can’t get fully comfortable after a fair trial, we will collect it and refund you in full, minus the collection cost. This guarantee is not available on every product, and unfortunately we are not able to offer it for orders outside the UK.
The quality of these chairs is self-evident. My heart was broken because we couldn't identify a chair which accommodated my wife's needs after a stroke.
The company allayed all my fears when I had to elect to return two differently-sized chairs. Maxine's ability to absorb every problem and find a solution was astonishing, as were the staff involved in delivery and return protocols.
You need have no concerns in ordering the products from this company, nothing is too much trouble - in my opinion as a very-well educated carer, I challenge anyone to find a better, more empathic organisation - they are a beacon of expertise, professionalism and unequalled co-operation shining through the sometimes harsh world of competition and industry. Thank you all and I hope my review will reassure fellow carers looking to solve decisions during stressful family contexts. Well done!
Ready when you are
Book a free, no-obligation assessment and see what this promise looks like in practice.