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  • Trusted by 19k Clinicians
  • Rated 4.8/5 by Customers

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Repair, Maintenance & Service Contracts

Service Contracts

Have Peace of Mind with a Service Contract

Your Comfort, Protected

We know that when your seating breaks down, it affects everything. Our service contracts ensure your chair keeps working perfectly: planned annual servicing to prevent problems, remote technical support when you need it, and fast access to our trained engineers by video or phone. You'll get reduced callout rates, guaranteed response times, and priority support – because your comfort can't wait.

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Stay in Control of Your Comfort

You shouldn't have to guess when your engineer will arrive. With our service portal, you're always in control. Book visits when convenient for you, track everything that's happening, and see the complete service history for your equipment. Our advanced scheduling means you'll know exactly when our engineers will arrive. No more waiting around or wondering – just reliable support when you need it.

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Row of Vivid.Care vans. Offering wheelchair servicing & mobility scooter repair.

The Right Engineer, Every Time

We know how frustrating it is when an engineer arrives but can't actually fix your problem. That's why our system automatically matches you with the most qualified engineer for your specific chair and issue – considering their expertise, location, and availability. Our engineers can also provide remote assistance for faster solutions, because when your comfort is at stake, you need someone who knows exactly what they're doing.

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Service Contracts, Maintenance, Repairs

Choose Your Level of Cover

Choose the service plan that best suits your individual needs and budget.

We know that when your chair breaks down, it disrupts everything. That’s why we offer flexible service plans to suit you. Every plan ensures your seating is properly maintained and quickly fixed if something goes wrong. Whether it’s your personal comfort or caring for others, reliable support gives you one less thing to worry about.

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Service Contracts, Maintenance, Repairs

Prices & Coverage

Silver Band 1 – £400 per year

Silver Band 2 – £500 per year

Silver Band 3 – £600 per year

Gold Band 1 – £600 per year

Gold Band 2 – £700 per year

Gold Band 3 – £800 per year

Platinum Band 1 – £800 per year

Platinum Band 2 – POA

Platinum Band 3 – POA

Multi-Equipment Pricing – We offer discount if you have multiple pieces of equipment that require servicing, please contact us so we can quote for your specific requirements.

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How to Use Your Service Contract

We know that remembering maintenance schedules shouldn't be another worry on your list. That's why our Aftersales Team handles all the scheduling for you. We'll contact you to arrange visits so your chair stays in perfect working order. If something goes wrong with your chair, don't panic. Just follow these simple steps...

Enabling Sustainability

Remote assistance and advanced scheduling technology means that travel is minimised, and when needed, route optimisation ensures that CO2 impact is minimised.

This is important for our strategic objective to become carbon neutral by 2045!

Read our Sustainability Policy

Customer Testimonials

Feedback From our Clients

"I was really pleased with the contact from the technician who serviced my chair. He rang me when he was on his way, so I knew when to expect him. He worked quickly and he went through all the things he had done in the service."

Deacon

"We were very impressed with Jamie's repair of the support chair, very professional and prompt arrival. We are so grateful to have the chair back in use now."

Margaret Carpenter

"I bought a wheelchair from Vivid Care in 2021. Great advice and test drives at and around my home. Since then, their wheelchair engineer has come to service it, firstly yearly, now when I can feel it getting loose. He's been great."

Rebecca Smith

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