What is the Raizer lifting chair?

The Raizer is a floor lifting chair used to help a person safely from the floor to a seated position after a fall. It is widely used by care homes, hospitals, ambulance teams and private users who need a reliable falls response solution.

There’s also the Raizer M, a manual version of the Raizer II.

Why should you service a Raizer lifting chair?

Annual servicing catches issues before they become failures. The click-lock system, motor, remote controller, and structural integrity of the frame are all checked during a service. These are the components most likely to show wear with regular use, and they are the ones where an undetected fault has the most direct impact on safe operation during a fall recovery.

What is included in a Raizer service?

A planned Raizer service with Vivid Care includes:

• An on-site visit from our trained technicians for your convenience
• Click-lock mechanism check and functional test
• Motor and actuator performance check
• Remote controller function and connectivity check
• Structural integrity inspection of all internal and external parts
• Battery condition assessment
• Software diagnostics using product-specific tools
• Decontamination/cleaning of the unit
• Load testing
• Service log and certificate of completion
• Worn or damaged part identification, with replacement options quoted separately

For organisations, we can schedule on-site servicing around your service window, including multi-unit appointments at the same location to reduce disruption and admin time.

This is one of the most effective ways to keep your Raizer fleet ready for emergency use throughout the year.

We also offer prompt Raizer repair support where fault symptoms need urgent technical resolution.

How often does a Raizer need servicing?

For professional use in care homes, hospitals and community settings, annual Raizer servicing is recommended.

Raizer lifts from the floor and is not classed as a suspended lifting device, so it is not subject to 6-month LOLER testing. In working environments, planned servicing supports safe equipment management under PUWER duties.

Annual service costs range from £240 to £305 per unit depending on location, and this includes an on-site visit from our specialists – no shipping off to our workshop required! This minimises downtime for your unit. For multi-unit sites or service contract customers, pricing is reduced. Service contract customers also benefit from included remote technical support, priority response options, and discounted callout rates, which reduces total cost over time compared to ad hoc servicing.

For customers where return-to-base workshop servicing is preferred, please contact us for project-specific pricing – we’d be glad to help!

Raizer troubleshooting: what to check before a callout

If your Raizer shows a spanner symbol, this usually indicates servicing is due. The chair may still operate, but it is best to arrange servicing promptly to avoid avoidable downtime.

If the unit is not operating as expected, check battery status, cable connections and visible damage, then contact us with model details, serial number and symptoms. This helps us diagnose quickly and arrange the right support route first time.

For service-contract customers, priority support options can reduce disruption further.